Shipping Policy

Helping you create MEMRI’S is important to us.  We do our best to ensure the timely delivery of all orders.  While our order processing times are normally  3-5 business days, our third-party shipping partners continue to experience challenges in certain parts of the country due to COVID-19- so you may experience a delay in receiving your order. We Thank You for shopping with us and we hope you will continue to support us here at shopmemri.com.

When you first place an order you’ll receive a confirmation email and when your order is shipped you’ll receive an email with your tracking information.

We offer free standard shipping on all orders over $100 in the U.S. 

We have the following shipping options available:

Free Standard Shipping: 4-7 Business Days for orders over $100
Standard Shipping: 4-7 Business Days
Express Shipping: 1-2 Business Days 

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

If you would like to exchange an item due to the wrong item being shipped to you, please contact customer service for authorization. Upon receipt of the wrong item, we will fully examine it and notify you via e-mail, within a reasonable period of time. If the wrong item is returned with damages or defects, you may be responsible for damages or defects that were caused after you received the item. If entitled to a replacement item due to the wrong item being shipped to you, we will replace the product, subject to inventory, within a reasonable period of time.

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.  Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate.  If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

Please email us at Customersupport@shopmemri.com.  Please make sure to include all relevant information like your order number, style name, color and size so we can best assist you.